Critical Service Outage

Incident Report for Circle

Postmortem

This incident was caused by upstream problems - we are eagerly awaiting a postmortem from them and will complete an analysis of the incident to see if there’s anything we can learn from or change within our own infrastructure to prevent similar issues.

Posted Jun 21, 2022 - 00:51 PDT

Resolved

All systems are operational - this incident has been resolved.

Posted Jun 21, 2022 - 00:50 PDT

Monitoring

All services are operating as normal, we'll continue to monitor and ensure system health.

Posted Jun 21, 2022 - 00:42 PDT

Update

Our primary servers are reconnecting to Discord now, we expect a full recovery shortly.

Posted Jun 21, 2022 - 00:21 PDT

Update

This incident seems to be caused by ongoing service issues @ Cloudflare: https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj

Posted Jun 21, 2022 - 00:00 PDT

Update

We have temporarily relocated Circle Premium to a server located in western Canada, this seems to have brought it back online. We're looking into similar options for production.

Posted Jun 20, 2022 - 23:58 PDT

Identified

Circle is unavailable due to issues @ Discord.
https://discordstatus.com/incidents/7bgt58ndx2s8

Posted Jun 20, 2022 - 23:52 PDT

This incident affected: Circle, Circle Premium, and Website.